Al Aneeza Abaya Store

Privacy Policy

1. Introduction

Welcome to Al Aneeza Abaya Store. We are more than just an online abaya and modest fashion destination  we are a brand built on trust, elegance, and genuine care for every woman who chooses to shop with us.

Your privacy matters deeply to us. This Privacy Policy explains, in clear and honest language, exactly what personal information we collect when you visit our website or place an order, how we use and protect that information, and what rights you have over your own data. We have written this policy to be transparent, easy to understand, and respectful of your trust.

By browsing our website, creating an account, or completing a purchase, you agree to the practices described in this Privacy Policy. If you ever have questions about how your information is handled, please do not hesitate to reach out to us directly — we are always here to help.

2. Information We Collect

We only collect information that is necessary to provide you with a smooth, secure, and personalised shopping experience. The types of information we may collect include:

 Personal Identification Information

•       Full name and email address when you create an account or place an order

•       Billing and shipping address for order fulfilment

•       Phone number, where voluntarily provided, for delivery coordination

•       Password (stored in encrypted format — we never see or store it in plain text)

 Transaction & Payment Information

When you make a purchase, payment details are processed securely through our trusted third-party payment providers. We do not directly store your full credit card or debit card numbers on our servers.

 Device & Browsing Information

•       IP address and general geographic location (country/city level)

•       Browser type, device type, and operating system

•       Pages visited, time spent on the site, and referring URLs

•       Clickstream data to help us understand how customers navigate our store

 Voluntary Information

Any information you voluntarily share with us — such as messages sent through our contact form, feedback, reviews, or responses to surveys — is collected with your full knowledge and used only to improve your experience with us.

3. How We Use Your Information

We use the information we collect for specific, legitimate purposes only. We will never sell your personal data to third parties. Here is how we use your information:

•       To process and fulfil your orders, including dispatch notifications and delivery tracking updates

•       To manage your customer account and ensure accurate order history

•       To communicate with you about your purchases, returns, and enquiries

•       To send you promotional emails, special offers, and new collection announcements — but only if you have opted in

•       To improve our website design, product range, and overall shopping experience

•       To detect and prevent fraudulent transactions and maintain platform security

•       To comply with legal obligations, such as maintaining accurate financial records

•       To personalise your shopping journey based on your browsing and purchase history

4. Payment & Transaction Security

Your financial security is our highest priority. We want you to feel completely confident every time you check out at Al Aneeza Abaya Store.

All transactions on our website are processed through industry-leading, PCI-DSS compliant payment gateways. These platforms use advanced SSL (Secure Socket Layer) encryption technology to protect your card details as they travel between your browser and the payment processor. This means your sensitive financial data is encoded and completely unreadable to any unauthorised party.

We do not store your complete credit or debit card information on our servers. Your payment credentials are handled entirely by our secure payment partners, who are certified to the highest standards in the payment industry.

Look for the padlock icon and "https://" in your browser address bar when shopping with us — these are signs that your connection is secure and encrypted.

5. Cookies & Tracking Technologies

Like most modern e-commerce websites, Al Aneeza Abaya Store uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and serve you more relevant content.

  What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They help the website remember your preferences, keep you logged in during a session, and understand how you interact with our pages.

 Types of Cookies We Use

•       Essential Cookies: These are necessary for the website to function. They enable core features such as your shopping cart, secure login, and checkout process.

•       Performance Cookies: These help us understand how visitors use our site — which pages are most popular, where customers spend the most time, and where we can improve.

•       Functionality Cookies: These remember your preferences, such as your language setting or recently viewed products, to make your return visits more convenient.

•       Marketing Cookies: These allow us to show you relevant advertisements and special offers based on your browsing interests, both on our site and occasionally on partner platforms.

You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

6. Third-Party Services

In order to operate our store effectively, we work with a small number of trusted third-party service providers. These partners assist us with payment processing, order fulfilment, website analytics, and marketing. We only share the minimum information necessary for them to perform their services.

Our third-party partners may include:

•       Payment processors (e.g., Stripe, PayPal, or local payment gateways) for secure transaction handling

•       Courier and logistics partners for shipping and delivery coordination

•       Email marketing platforms (e.g., Mailchimp or Klaviyo) for newsletters and promotional messages

•       Analytics tools (e.g., Google Analytics) to help us understand website performance

•       Customer support platforms to manage enquiries and service tickets

All third-party services we engage are bound by their own privacy policies and applicable data protection laws. We encourage you to review the privacy policies of any third-party service you interact with through our store. We are not responsible for the data practices of external websites or services linked to from our platform.

7. Shipping & Order Information

When you place an order with us, we collect your shipping details — including your name, delivery address, and contact number — solely for the purpose of getting your order to you safely and on time.

Your shipping information is shared only with our logistics and courier partners to the extent necessary to fulfil your delivery. We do not use your delivery address for any marketing or profiling purposes without your consent.

Order confirmation emails, dispatch notifications, and delivery tracking updates will be sent to the email address you provide at checkout. These transactional communications are an essential part of our service and cannot be opted out of while an active order is being processed.

8. Your Rights & Data Protection

At Al Aneeza Abaya Store, we believe that you should always be in control of your personal information. You have the following rights regarding your data:

•       Right to Access: You can request a copy of the personal information we hold about you at any time.

•       Right to Correction: If any of your details are inaccurate or outdated, you have the right to request that we correct them.

•       Right to Deletion: You may request that we delete your personal data from our records, subject to any legal obligations we must fulfil (such as retaining financial records).

•       Right to Restriction: You can ask us to limit how we use your data in certain circumstances.

•       Right to Data Portability: You may request that we provide your data in a structured, commonly used, and machine-readable format.

•       Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.

•       Right to Withdraw Consent: Where we rely on your consent to process your data, you can withdraw that consent at any time without affecting any prior processing.

To exercise any of these rights, please contact us using the details provided in Section 14 of this policy. We will respond to all requests within a reasonable timeframe and in accordance with applicable data protection laws.

9. Email Marketing & Promotional Messages

We love keeping our customers in the loop about new abaya collections, seasonal sales, exclusive discounts, and special events. However, we will only ever send you promotional emails if you have explicitly opted in to receive them.

You may subscribe to our mailing list by ticking the relevant box at checkout, signing up via our website, or by contacting us directly. Each promotional email we send includes a clear and simple unsubscribe link at the bottom. Clicking it will immediately remove you from our marketing list — no questions asked.

Please note that even if you unsubscribe from marketing emails, you will still receive essential transactional communications related to any active orders, returns, or account activity.

10. Returns, Refunds & Communication Policies

When you initiate a return or refund request, we collect relevant details — such as your order number, reason for return, and contact information — to process your request efficiently and fairly.

All communication regarding returns, refunds, and exchanges is conducted through secure channels — either via email or our customer service platform. We retain records of return and refund communications for a reasonable period as part of our commitment to accurate customer service records.

Any personal data collected during the returns or complaints process is used solely to resolve the matter at hand. It is not shared beyond what is necessary, and it is retained only for as long as legally or practically required.

11. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law.

•       Account information is retained for as long as your account remains active or until you request deletion.

•       Order and transaction records are typically retained for a minimum of 5–7 years to comply with financial and tax regulations.

•       Marketing preferences and communication history are retained until you withdraw your consent or unsubscribe.

•       Customer service and support records are retained for up to 3 years after the last interaction.

When data is no longer needed, we ensure it is securely deleted or anonymised so that it can no longer be linked back to you personally.

12. Children's Privacy

Al Aneeza Abaya Store is designed for adult customers and is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately. We will take prompt action to remove any such data from our records.

13. Changes to This Privacy Policy

As our business grows and evolves, we may occasionally update this Privacy Policy to reflect changes in our practices, legal requirements, or the services we offer. We are committed to keeping you informed whenever such changes occur.

When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a visible notice on our website. We encourage you to review this page periodically to stay informed about how we protect your privacy.

Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of those changes.

14. Contact Information

We genuinely value your trust, and we are always happy to answer any questions you may have about your privacy or how your data is used. Please do not hesitate to reach out to us through any of the following channels:

•       Store Name: Al Aneeza Abaya Store

•       Email: privacy@alaneeza.com

•       Website: https://alaneezaabaya.store/policies/privacy-policy

•       Customer Support Hours: Saturday to Thursday, 10:00 AM – 8:00 PM

We strive to respond to all privacy-related enquiries within 3–5 business days. Your trust means everything to us, and we are committed to handling your concerns with the care, respect, and transparency you deserve.